Full transcript
This visible transcript helps buyers inspect how the AI receptionist asks questions, handles uncertainty, and closes the call.
MayaGood morning, Northgate Physio Clinic, Maya speaking. How can I help?
CallerHi, um... I've got an appointment on Thursday, but something's come up at work and I don't think I can make it anymore.
MayaNo problem, I can help move that for you. Can I take your name?
CallerYeah, it's Rachel Adams.
MayaThanks, Rachel. I've found you here. You're booked Thursday at two fifteen with James for a follow-up. Are you looking to keep the same type of appointment?
CallerYeah, same thing. I just can't get out of work in the middle of the day. It's been one of those weeks.
MayaCompletely understand. I'll look for something later with James first, so you don't have to switch clinician. Would after five be best?
CallerYeah, after five would be ideal, if there's anything.
MayaI've got Friday at five twenty, or Monday at six. Which one works better?
CallerFriday at five twenty is perfect, actually. That saves me having to move it into next week.
MayaGreat. I've moved you to Friday at five twenty with James, same follow-up appointment. I'll send the updated confirmation by text, and you'll still get the reminder the day before.
CallerBrilliant. Thank you. That was way easier than I expected.
MayaYou're welcome, Rachel. We'll see you Friday at five twenty.
