Full transcript
This visible transcript helps buyers inspect how the AI receptionist asks questions, handles uncertainty, and closes the call.
MayaGood evening, Luca’s Restaurant. Maya speaking. How can I help?
CallerHi, um... have you got any tables for tonight by any chance? I know it’s a bit last minute.
MayaI can check that for you. How many people would it be?
CallerFour... actually, sorry, probably five. I’ve got one person doing that thing where they’re “not sure yet,” but let’s say five.
MayaNo problem. What time were you hoping for?
CallerAround half seven, maybe eight-ish? We’re coming after work, so... yeah, not too early if possible.
MayaFor five people, I have seven forty-five indoors, or eight fifteen on the covered terrace.
CallerSeven forty-five indoors would be perfect, actually. One of us hates being cold and makes it everyone else’s problem.
MayaIndoors at seven forty-five. Got it. Any allergies or dietary requirements I should add?
CallerYeah, actually. One person is coeliac, so proper gluten-free. Not just, you know... “I’m avoiding bread this week.”
MayaThank you, that’s helpful. I’ll mark it as coeliac, so the kitchen treats it as an allergy. What name should I put the booking under?
CallerSophie Clarke.
MayaThanks, Sophie. Is the number you’re calling from the best one for the booking?
CallerYeah, this number’s fine.
MayaPerfect. You’re booked for tonight at seven forty-five for five people, indoor table, under Sophie Clarke. I’ve added a note that one guest is coeliac, and we’ll send the confirmation by text.
CallerBrilliant. Thank you. You’ve sort of rescued the evening there.
MayaGlad I could help. We’ll see you tonight.
