Presive
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Premium hotel lobby reception
Answering hotel calls now For hotels

Presive answers every hotel call, even after hours.

Guest enquiries, direct booking requests, and stay information answered 24/7, with revenue kept on direct channels.

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Example calls

Hotel enquiry and check-in examples.

Listen to hotel-specific calls first, then the universal after-hours and missed-lead callbacks every front desk deals with.

Hotel receptionIncoming
Hotel enquiryEN
0:39
Guest question answered
Good evening, this is Maya at Riverside Hotel. How can I help?
Hi — if I arrive around 11pm, is late check-in okay? And do you have parking?
Yes, reception is staffed 24 hours, so late check-in is no problem, and we have on-site parking at £12 a night.
Great. Could I book a double room for Friday?
I'd be glad to take that directly. I've noted your details and the request for Friday, and our team will confirm shortly.
Hotel check-in callIncoming
Hotel check-in enquiryEN
1:37
Late arrival logged
Good evening, The Arden House, Maya speaking. How can I help?
Hi, sorry, we're a bit late and have a room booked for tonight.
That's no problem. Reception is staffed twenty-four hours.
It might be under Helen Morgan.
I've found the booking and logged the late-arrival note.
After-hours receptionIncoming
After-hours leadEN
2:29
Lead captured
Thanks for calling. The office is closed, but this is Maya and I can help.
Oh good — I need to leave an enquiry and would like someone to call me back.
I can take the details now. Could I get your name, what you need help with, and the best number to reach you?
Sure — James. I'm looking for availability next week, and this number is fine.
Got it, James. I've logged the request and the team will call you first thing tomorrow morning.
Business owner reviewing call summariesOutgoing
Missed-lead callbackEN
1:23
Follow-up booked
Hi, this is Maya calling back from the team — you left an enquiry earlier today.
Yes, I did. I wanted to check availability for next month.
Happy to help. Would a call with one of the team this week work to go over the details?
Thursday morning would be great.
Done — I've booked a follow-up for Thursday morning and sent you a confirmation.
Why it matters for hotels

Every missed call is a booking lost to a third party.

The front desk is busy at check-in, after-hours enquiries go unanswered, and guests who can't reach you book through an OTA instead. Presive picks up every time.

After-hours reception at night

After-hours enquiries lost

Guests call evenings and weekends — unanswered calls end up booking on an OTA.

Busy reception staff

Front desk busy at check-in

When the team is checking guests in, the phone still gets answered.

Reviewing call summaries

Direct-booking leads slip away

Presive captures the request and keeps the booking on your direct channel.

What Presive handles

Built around how hotels actually run.

Guest enquiriesAnswers stay and amenity questions.
Direct booking requestsCaptures direct bookings, keeps commission.
Check-in informationHours, parking, and access details.
UpsellsOffers late checkout and extras by your rules.
Follow-upsOutgoing confirmations and follow-ups.
Call summariesEvery call written up for your records.
Hotel setup details

Guest questions become clear booking and service notes.

Integrations

  • Booking engine or PMS workflow
  • Front desk inbox updates
  • SMS or email confirmations
  • Guest profile and stay notes

Common call types

  • Availability and room questions
  • Parking, check-in, and access
  • Birthday or special-stay requests
  • Direct booking and upgrade enquiries

Handoff rules

  • Payment or card questions
  • Accessibility requirements
  • Complaints or service recovery
  • Anything requiring manager approval

Example outcome

  • Junior suite preferred
  • Birthday stay noted
  • Parking requested
  • Early check-in request added
Live faster than you'd expect

Your first hotel demo from 24 hours.

Send your room types, rates, amenities, and FAQs. We prepare a working AI receptionist your team can test before launch.

1

Send details

Rooms, rates, amenities, FAQs.

2

Test calls

Hear Presive handle your scenarios.

3

Approve flow

Refine wording, handoffs, and rules.

4

Launch

Go live on your number, fully managed.

Related workflows

Hotel call problems Presive can cover.

Connect hotel reception to the search pages for answering, missed leads, booking requests, and guest follow-up workflows.

AI receptionistAnswer guest calls, capture stay details, and route sensitive requests to the team.
After-hours call answeringHandle late arrivals, booking questions, and guest enquiries outside office hours.
Missed-call lead captureRecover direct booking enquiries before guests choose another hotel.
AI booking workflowsCapture room preferences, parking, arrival times, and approved booking options.
Outgoing confirmation callsConfirm stay details, reminders, late arrivals, and follow-up requests.

See if Presive could pay for itself at your hotel.

Estimate the revenue from calls you currently miss — and the plan that would cover it.

Open the ROI calculator
Hotel questions

Frequently asked

Yes. Presive captures direct booking requests with the guest's details and dates, then hands them to your team to confirm — keeping the booking off third-party channels and the commission with you.

Yes. Presive answers from your hotel's information — check-in hours, parking, access, amenities, and more — so guests get accurate answers any hour of the day.

Yes. Presive can place outgoing confirmation and follow-up calls by your rules, and writes up a summary of every conversation for your records.

Yes — Presive answers in English and Polish and adapts to the guest.

Premium hotel lobby reception
Ready when your phone rings

Hear how Presive would answer your hotel's calls.

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Done-for-you setup. First demo from 24 hours.