Full transcript
Read the exchange to see how the AI receptionist asks questions, handles uncertainty, and closes the call.
MayaGood afternoon, Finch and Fig, Maya speaking.
CallerHi, erm... quick question. Are you open on Mondays? And do you actually do gluten-free pasta, or is it one of those "we have a salad" situations?
MayaWe're open Monday to Saturday from five. And yes, we do gluten-free pasta. Is it a preference, or is someone coeliac?
CallerCoeliac. It's my boyfriend, and I'm trying not to accidentally choose somewhere that ruins both dinner and my reputation.
MayaGood call checking first. If it's coeliac, we mark it as an allergy, and the kitchen uses separate prep where needed. I can also add a note to the booking so they know before you arrive.
CallerThat would be brilliant, actually. I've called two places already and one of them said, "probably fine," which did not fill me with confidence.
MayaUnderstandable. Would you like me to hold a table for tonight?
CallerYeah, please. For two people. Around eight, if you've got anything.
MayaI can do eight fifteen for two. Would that work?
CallerEight fifteen's perfect. Gives me time to pretend I planned this earlier.
MayaGreat. What name should I put the booking under?
CallerIsla Campbell.
MayaThanks, Isla. Is the number you're calling from the best one for the confirmation?
CallerYeah, this number's fine.
MayaPerfect. You're booked tonight at eight fifteen for two people. I've added a coeliac allergy note for one guest, and I'll send the confirmation by text.
CallerAmazing. Thank you. You may have just saved date night.
MayaHappy to help. We'll see you tonight.
